Privacy policy
Last updated: July 23, 2026
my-RTW operates this website and store, powered by Shopify. This policy explains what personal information we collect, why we collect it, and how it's used.
Information you provide to us
We collect the personal information you provide to us when you purchase our products or visit our website. The categories of information we may collect include:
- Personal identifiers — name, email address, postal address, phone number, and online identifiers
- Internet activity — browsing behavior on our site
- Commercial information — purchases, returns, and exchanges
- Financial information — credit or debit card number (processed securely through Shopify's payment system)
- Location information — general location data
- Consumer communications — messages you send us directly, such as customer service inquiries
Cookies
We use cookies to create a better experience for you on our site. For example, cookies keep you logged in and help us remember items in your cart. We also use third-party cookies for advertising and analytics purposes. You can control cookies through your browser settings.
How long we keep your data
We do not retain data longer than necessary for the purposes described in this policy.
| Type of data | Retention period |
|---|---|
| Cookies and browsing data collected while you use our site (online identifiers, internet activity, general location) | [X years] from collection, then deleted or anonymized |
| Order data (name, email, address, phone, purchases, payment details) | For as long as needed to fulfill your order, and [X years] from your last purchase |
| Customer support communications (name, email, phone, purchase history) | Up to [X years] to help us respond to questions or complaints |
| Marketing sign-up data (name, email, address, phone, activity, purchases) | Until you opt out or request deletion |
| Privacy request records | As long as necessary to comply with legal obligations |
Why we process your information
We process personal information for the following purposes:
- Fulfilling customer orders
- Processing payments
- Providing customer support
- Sending promotional and marketing communications
- Tracking purchases and customer history
- Operating and improving our website
- Analyzing site activity
- Meeting legal and compliance requirements
How we disclose your information
We may share personal information with:
- Service providers who support our business — including Shopify (our e-commerce platform), payment processors, shipping carriers, and marketing/analytics tools
- Third parties for legitimate business purposes — such as ad networks, payment processors, and shipping services
We do not sell your personal information.
Your rights
Depending on where you live, you may have the right to access, correct, delete, or request a copy of the personal information we hold about you, and to opt out of marketing communications at any time via the unsubscribe link in our emails.
Contact
Questions about this policy or your personal information can be sent to us at info@my-rtw.com.